clarity on cancellationsmemberships, digital products, and camps

Administration Fee: All refunds subject to $20.00 administration fee, unless cancelled by us.

Memberships and Digital Products

• No Refunds for Memberships: Due to the nature of our membership model, refunds are not provided once a membership is purchased. However, members have the flexibility to cancel their membership at any time. Cancellation will stop future payments, but no refund will be issued for any partial month or year of membership already paid.
• Digital Products: All sales of digital products, including e-books, practice plans, and video resources, are final. Once purchased, these products are non-refundable and non-exchangeable.

Drop-In Camps

• Drop-In Camp Refund Policy: Refunds for drop-in camps may be available if the cancellation request is received at least 48 hours prior to the camp session. If less than 48 hours' notice is provided, the camp fee will be non-refundable due to staffing and facility commitments.
• Cancellations by VISION Elite Academy: If VISION Elite Academy cancels a drop-in camp session due to low registration, facility issues, or unforeseen circumstances, affected participants will be offered a full refund or the option to transfer to another available session.

Injury-Related Cancellations

• Injury Policy: If a participant sustains an injury that prevents them from attending any future camp sessions, VISION Elite Academy may issue a pro-rated credit for unused camp sessions, which can be applied to a future camp or event. A medical note may be required.

Program Refund Policy

• Withdrawal two weeks prior to the start of the program: A full refund will be provided (less $20.00 admin fee) OR Full credit to be applied at any future Vision Elite Academy programs
• Withdraw within two weeks of the start of the program: 50% of the registration fee will be refunded (less $20.00 admin fee) OR Full credit to be applied at any future Volleyball Winnipeg program
• Once the program has started no refunds will be provided: You may qualify for a pro-rated credit to be applied at any future Vision Elite Academy programs

Attendance & Missed Sessions

• Absences during a clinic or camp: If a participant is unable to attend a session due to a valid reason (including illness or injury), notice must be provided no earlier than seven (7) days before the absence and no later than seven (7) days following the missed session.

Credits for Missed Sessions

• Participants who meet the notification requirements may be granted a program credit for future use.

Limits on Missed Sessions

• Credits will not be issued for multiple missed sessions, except in rare and extraordinary cases. Such requests must be reviewed and approved by our Customer Support Team.

Additional Terms

• All credits are non-transferable and have no cash value.
• Credits may only be applied toward future programs and may include an expiry date.
• Requests for refunds or credits must be submitted in writing to our Customer Support Team for consideration.